E-Government and digital public services represent a profound evolution in the delivery of government functions, reflecting a broader trend toward digital transformation that has reshaped how citizens interact with their governments. This evolution encompasses the shift from traditional, paper-based systems to sophisticated digital platforms that streamline processes, enhance accessibility, and improve service delivery. The journey from initial e-government initiatives to the current landscape of digital public services illustrates significant advancements in technology and policy, driven by the need for efficiency, transparency, and greater citizen engagement.The concept of e-Government began taking shape in the 1990s with the advent of the internet and the increasing recognition of its potential to improve public administration. Early e-Government initiatives were primarily focused on digitizing existing services and providing online access to government information. © 2026, IGI Global Scientific Publishing. All rights reserved.