This paper studies web development and communication in India, emphasizing mobile phone usage and regional language content display. It proposes a model for knowledge creation in illiterate users. Letters and words forming text-based communication are used for content training in ANN. Comparison with statistical algorithmic approaches shows ANN can be more effective in interpreting and communicating content. © 2012 Springer-Verlag. © 2012 Elsevier B.V., All rights reserved.